FAQ

Q : When the battery is low, why is the 2P device easier to disconnect?

A : To keep 1P of functional stability 。 
     When the battery is low, it is recommended that you recharge the battery to make sure good connection for 2p 。

Q : Can I use a phone to run 2 Pokémon accounts at the same time?

A : No , you can not 。

Q :  Is the Auto Catch Carry waterproof (splash-proof)?

A : If you need a waterproof function, we suggest that you can  buy other Pocket series products with waterproof function 。

Q : It can be paired before, but now It can't be paired anymore.

A : 
     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus" 。

         If you see multiple "Pokemon GO Plus", please clear all of them 。

     2. Restart your phone 。

     3. Then go back to the game to pair it again 。

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon 。

      2. Make sure you have enough space for caught Pokemon 。

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch 。

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings 。

      5. Make sure the internet stream is smooth 。

      6. Make sure your speed is not too fast  。

Q : My Auto Catch Carry is not charging, what can I do?

A :

      1. Try other type C cable for charging 。

      2. Try another power source 。

Q : Can I charge it with power bank ?

A :  The power banks that provide low current charging are supported 。

Q : I can not see animation screens, but it is working,  what can I do?

A : Make sure the power saving mode is OFF 。